Refund Policy

Last updated: April 2026

1. Subscription Cancellation

You may cancel your subscription at any time through the Billing page or Stripe customer portal. Upon cancellation:

• You retain access to paid features until the end of your current billing cycle
• Your account reverts to the Free plan at the end of the billing period
• Unused credits do not carry over and are not refundable

2. Refund Eligibility

Eligible for Refund

• First 7 days: Full refund if requested within 7 days of your first paid subscription, regardless of usage
• Service outage: Pro-rated refund for documented service outages exceeding 24 consecutive hours
• Billing error: Full refund for any duplicate or erroneous charges

Not Eligible for Refund

• Used credits (generated images, videos, or voice content)
• Requests made after 7 days from the billing date
• Accounts terminated for Terms of Service violations
• Dissatisfaction with AI-generated content quality (AI outputs vary by nature)
• Partial month usage after cancellation

3. How to Request a Refund

Email refunds@doubleyou.ai with:

• Your account email
• Reason for refund request
• Date of charge

We respond to all refund requests within 3 business days. Approved refunds are processed to the original payment method within 5-10 business days.

4. Credit Packs

One-time credit pack purchases are non-refundable once any credits from the pack have been used. Unused, full credit packs may be refunded within 7 days of purchase.

5. Free Plan

The Free plan includes 5 credits at no charge. Free plan usage is not refundable as no payment was made.

6. Chargebacks

If you file a chargeback with your bank instead of contacting us, your account will be suspended pending resolution. We encourage you to contact us first — we resolve disputes faster than banks do.

7. Contact

Refund requests: refunds@doubleyou.ai