Frequently Asked Questions

Double You is an AI clone creation platform. You upload your face, record your voice, and feed it your writing style — then your AI clone generates unlimited images, videos, and scripts that look, sound, and write like you. Publish directly to Instagram, TikTok, Facebook, YouTube, and LinkedIn.

About 5 minutes. Upload a photo (Step 1), record 30+ seconds of your voice (Step 2), and paste some of your social posts (Step 3). Your clone is ready to generate content immediately.

A clear, front-facing photo with good lighting. One person only. This becomes your AI character's face — it's used to generate you in different scenes, outfits, and locations. The better the photo, the better the results.

It's optional but recommended. Voice cloning lets your AI generate spoken content in YOUR voice. Without it, you can still generate images, scripts, and videos — just without personalized voiceover. You can always add voice later in Settings.

Pick a scene (office, kitchen, beach, etc.) and hit Generate. The AI creates 3 variations of you in that scene — different angles, poses, and compositions. Pick the best one. Each generation costs 1 credit.

Yes. After generating an image, click "Make Video" to animate it. The AI adds natural movement and motion to your selected image. Video generation costs 3 credits and takes 30-60 seconds.

Click "Write Script" and the AI writes a video script in YOUR voice — using your knowledge base, writing samples, and brand assets. It matches your tone, vocabulary, and style. Scripts include platform-specific captions and hashtags. Script generation is free (included with all plans).

Your clone's brain. Paste your social posts, blog content, scripts, FAQs, product info — anything that represents your voice and expertise. The more you feed it, the better your clone writes. Go to Settings > Knowledge Base to add content.

ChatGPT writes generic content. Double You writes as YOU — with your face, your voice, your style, your knowledge. Every piece of content is unique to your personal brand. It's a clone, not a chatbot.

Instagram, TikTok, Facebook, YouTube, and LinkedIn. Connect your accounts in Settings > Social Accounts. You can publish to multiple platforms at once with one click.

Yes. Publishing to any platform costs zero credits. You only pay credits for generating content (images, videos, voice). Publishing is included on all plans.

Credits are your generation currency. 1 image = 1 credit (3 variations included). 1 video = 3 credits. 1 voice clip = 1 credit. Scripts and publishing are free. Credits refresh monthly with your plan. Unused credits don't roll over.

Yes. Cancel from Billing at any time. You keep access until the end of your billing cycle. No cancellation fees. See our Refund Policy for details.

Full refund within 7 days of your first paid subscription. After that, refunds are available for billing errors and documented service outages. See our Refund Policy.

Yes. All data is encrypted in transit (HTTPS) and at rest. Your content is isolated via row-level security — no other user can see your data. We use Supabase (enterprise-grade PostgreSQL), Stripe for payments, and industry-standard security headers. See our Privacy Policy.

Yes. Go to Settings > Profile to export all your data (GDPR data portability) or delete your account. Account deletion removes all your data within 30 days.

Only you — until you publish it. Generated content is private to your account. When you publish to a social platform, that platform's audience can see it according to your privacy settings there.